Delivery

We shall deliver your order through a courier or postal service of our choice to the delivery address that you have given us. We cannot be held responsible if that delivery address is incorrect or incomplete. We do not deliver to P.O. boxes. We deliver to the UK and internationally.

For all the orders, all the deliveries are trackable and need to be signed for. If you are not there, a note will be dropped through your door explaining how to get your parcel or how to rearrange delivery. If you do not collect the items or rearrange delivery after 14 days, we will contact you for further instructions and may charge you for the return delivery costs.

Please note that delivery times are estimates and we cannot be liable for delays in meeting them. We do not dispatch orders at the weekend or on UK bank holidays, if you place an order on such days, it will be processed on the following working day. We are liable to you for any damage or loss of the Products while in transit until they are delivered to you.

Update of terms for Orders shipped to the EU from 1st January 2021

Since 1st January 2021, new charges apply to orders shipped from the UK to the EU. Orders may be be subject to taxes, import duties and fees once they arrive in the destination country and you are responsible for their payment directly to the relevant local authorities.

Our delivery charges only include the transportation costs of the Products to your address and our Products are delivered duty unpaid (DDU). If you fail to collect your order from customs and it is returned to us, you will be responsible for the cost of the return shipment.

Please note that due to the ongoing Covid-19 restrictions, shipping may be delayed.

Refunds

You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 14 working days after you received the goods.

You must inform us in writing during the cooling off period that you are cancelling the contract. (E-mails to info@theartanddesigngroup.co.uk are accepted, providing you get a confirmation that we have received your email).

You must return the Products within 14 days of informing us of your intention of doing so.

Once the item has been delivered, customers are responsible for their loss or damage. Customers returning orders are responsible for the cost of returning.

Items must be received in the same condition that they were when delivered.

Unless an item is faulty, we do not refund shipping charges.

Additionally, customers returning orders from outside of the UK are responsible for all other costs associated with returning their order. We advise you use a signed for service and retain proof of postage. Customs, duty and import fees are not refunded.